Response when it breaks. Prevention so it breaks less. One plan, one call, one local company — already paid for before the panic.
Real emergencies, one call. Tap any type for what to do right now and what's included in membership.
We stabilize first. If the fix fits standard methods and two on-site hours, it's included in membership. If not, we secure your home and move to a quote — your choice of partner or your own contractor.
Full definitions and examples in your member agreement. Not insurance — a home care membership.
Not insurance. Not a gig app. A local membership with one number and accountability behind every dispatch.
Pick Essential or Premium. Month-to-month. First payment at signup — then we schedule your first inspection and start your home record: systems we've inspected, visit notes, and what to revisit on scheduled checks.
Seasonal visits, filter swaps, pest spray on route — scheduled care so small problems don't become 2am disasters.
One number. We send the right specialist with context already on file. No bidding war. No stranger roulette from an app list.
We don't disappear after signup. Essential gets annual care. Premium gets quarterly Home Function Checks — inspect critical systems, leave a clear note, one small fix when scope allows.
October: Furnace filter provided & installed — we bring it.
Premium: Full Home Care Menu every quarter — see below. Annual pest spray.
Sales and inspection are separate — you pay first, then we schedule your baseline visit. No inspect-and-sell on the porch.
Month-to-month. No hidden fees. Cancel anytime. Member agreement at signup.
| Membership benefit | Essential $99/mo |
Premium $199/mo |
|---|---|---|
| 24/7 emergency line & dispatch | ✓ | ✓ |
| Burst pipe / active water leak | ✓ | ✓ |
| Roof leak / storm (incl. safe tarping) | ✓ | ✓ |
| Heat out in a freeze | ✓ | ✓ |
| Drain backup emergency | ✓ | ✓ |
| Foundation / structural emergency (contain & refer) | — | ✓ |
| On-site arrival target (4 hours) | ✓ | ✓ |
| Priority queue (ahead of non-members) | — | ✓ |
| Two-hour included repair when job fits (member agreement) | ✓ | ✓ |
| Partner quote coordination — no extra dispatch fee | ✓ | ✓ |
| Home Function Check | 1× / year | Quarterly |
| Oct furnace filter — provided & installed | ✓ | ✓ |
| Seasonal drain flush & spring gutter check | ✓ | ✓ |
| Premium Home Care Menu (up to 7 tasks/visit · standard consumables) | — | ✓ |
| Annual pest spray (standard consumables per agreement) | — | ✓ |
| Roof snow removal (1× / winter) | — | ✓ |
| Home record & photo documentation | ✓ | ✓ |
Premium includes everything in Essential, plus the rows marked for Premium only. Emergency scope, fair-use, and visit details are defined in your member agreement — not insurance.
Your 2am Safety Net
We make sure your house is functioning properly
Oct furnace filter provided & installed on schedule. Menu and pest consumables per member agreement §10 and §14 — not unlimited parts for every job.
Local membership — we confirm your ZIP at signup before you pay.
Nearby areas may qualify — call and we'll tell you honestly before you join. Routes may expand or pause with notice.
Not sure if you're in range?
Call — we'll confirm your ZIPEvery visit adds to a service file for your property — not a vague promise to "monitor" your house from afar.
What's in it: inspection notes, photos of work we perform, visit log, and items documented for follow-up on future scheduled visits — not remote surveillance.
Full data-handling terms in your member agreement §19.
Burst pipes, storm roof leaks, sudden water damage — many emergencies we dispatch for are the same events homeowner's policies were written for. On scene, we capture timestamps, cause, photos, and stabilization notes knowing your insurer may ask later. We provide what we captured on your home record — not adjust your claim.
We are not your insurance company, adjuster, or agent. We don't file for you, assemble your claim, or promise your carrier will pay. Coverage is between you and your insurer.
Ask anytime — we deliver what we captured within 10 business days of your request (§19). That's our deadline, not a waiting period. After emergencies, expect a summary text within 24 hours; the full record copy follows if you want it.
Keep your homeowner's insurance. We show up at 2am and document like your adjuster is going to ask — because they might.
No fine-print ambush — the member agreement has details; this is the honest overview.
No. We are a home care membership — dispatch, prevention visits, and a documented home record. Keep your homeowner's insurance. We help when something breaks and on a maintenance calendar; we don't pay claims or replace your policy.
What we captured on your home record — not claim adjusting. For burst pipes, storm leaks, and sudden water damage, we document on scene with your insurer in mind: timestamps, photos, cause, stabilization, visit log. We provide what's on the record when you ask — we don't file for you, assemble your claim, or guarantee payment. Coverage is between you and your insurer. See what we capture.
A handyman is one-off. Big-box plans are scheduled chores — you often buy the parts, and they don't come at 2am. House2Home is one company, one number: emergency dispatch plus scheduled Function Checks, seasonal prevention, and a home file that grows every visit. Premium adds four visits per year — at each quarterly check, up to seven tasks from the Home Care Menu (bulbs, filters, batteries, dryer vent, and the standard checklist). Standard consumables for those menu visits — sizes, quantities, and limits are in your member agreement, not a blank check for parts. Scheduled maintenance, not unlimited on-demand handyman work.
Call 681-433-3301. We call you back, dispatch the right trade, and text an ETA plus prep questions. We stabilize first — shut off water, contain damage, restore heat when we can. Tap any emergency type above for a step-by-step guide while you wait.
You choose Essential or Premium, review the member agreement, and pay your first month. We then schedule your first Home Function Check — a separate technician visit to baseline your home and start your record. Sales and inspection are not the same appointment.
Yes — month-to-month. Call 681-433-3301 anytime. We prefer a conversation, not a runaround. If you signed at your home, federal law may give you three business days to cancel with a full refund — details in your agreement.
The homeowner for the covered property. One membership per address. We'll confirm your ZIP is in our active service area before you pay.
A service file for your address — inspection notes, photos of work we perform, visit log, and items documented for follow-up on future scheduled visits. You can request a copy by email. The record stays with the property history even if membership pauses — useful if you rejoin or sell the home. We don't "monitor" your home remotely; we document what we see when we're on site.
Membership, not a marketplace. One company that knows your house and stands behind the work.
Pipe burst? Plumber. Heat out? HVAC. Pests? Pest control. Your home's record stays on file — so the next visit isn't starting from zero.
We don't vanish after signup. Scheduled visits. Clear notes. One small fix when scope allows — or a straight recommendation for what's next.
Real emergencies are why we exist. One call — we dispatch. Already paid for before the panic. No surprise bills from strangers who won't come back.
Home comes with a maintained service history and optional continuity plan.
We help new owners understand what's been cared for — details in your member agreement.
Emergency guides
Call or text — we'll walk you through Essential and Premium and answer every question before you sign.
Call now — it's free to askHouse2Home · Serving Central New York · Not insurance — a home care membership
Not insurance — home care membership. We stabilize first, then apply the two-hour rule on site. Full terms in your member agreement.
Not a member yet? Call anyway — we'll walk you through joining. Member agreement defines scope; this page is a plain-English guide. At 2am we stabilize first — no paperwork at the door.